Help Center

SHIPPING

Shipping destinations:

• We ship both locally and worldwide.
• If you do not purchase Route package protection, we are not responsible for lost or damaged packages. 

Shipping times:

• US take 2-5 business days to be delivered to you and we ship within 2-7 business days.
• International orders take 3-15 business days to be delivered via USPS, DHL, and other International carriers and we ship within 2-7 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $200 in the US will have free shipping. Orders over $200 will have discounted shipping.
• Orders under $200 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

RETURNS AND REFUNDS

Your 100% satisfaction is important to us.

• If you do not purchase Route package protection, we are not responsible for lost or damaged packages.
  
• If you are unhappy with your purchase we do not offer refunds. 

MISSING ORDER

I haven't received my order. What should I do?

• We are not responsible for lost or stolen packages. If you do not purchase Route package protection, we are not responsible for lost or damaged packages. If your order tracking says "Delivered", and you still have not received your package you should contact the shipping provider immediately. They should be able to locate your package for you. If they cannot, a claim needs to be filed with them as soon as possible.

*We are not responsible for incorrect addresses. If you have put in the wrong address at checkout and your package is sent back to us, you will have to cover the fees to reship the order.*

PAYMENTS

• You can select your preferred payment method at checkout.
• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Apple Pay, Google Pay, PayPal, and other methods of payment.

Note that additional exchange fee may apply if your currency is other than US dollars.

OTHER

• Where customers can track their orders?

A tracking number will be sent to the email you checked out with.

• Is it possible to change the order and how it can be done?

Email us at thecrystalcottageaz@gmail.com or message us on Instagram @thecrystalcottageaz for any questions!

TAXES

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.